Community referral intake

Public health organizations coordinating programs, reporting, and resident services.

Government or nonprofit public health teams delivering community programs.

Teams coordinating outreach, reporting, and service delivery.

Staff must interpret eligibility, geography, and urgency from incomplete referral notes.

Receive, qualify, and route community referrals to the right program or partner.

Staff must interpret eligibility, geography, and urgency from incomplete referral notes.

Structured forms and routing rules that capture complete requests.

Document triggers, decisions, handoffs, and exceptions.

Route requests based on urgency, fit, and required follow-up.

Software engineering isn’t really about building websites...

Every organization wants better decisions...

After nearly a decade in software engineering, my perspective has shifted dramatically...

Explore the gap between identifying friction in an organization and implementing effective solutions...

Every organization runs on a promise it often struggles to fulfill...